Returns, Refunds & Exchanges
Cancellations & Refunds:
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Change of Mind Returns
We offer a change of mind return policy on the following brands:
If the item is unopened and in an "as new" and resalable condition, the item can be returned for a full refund. It will be the customer's responsibility to pay for the return of the item to the address specified (return address available upon request by emailing email@example.com).
If the item's packaging has been opened or used, it will be considered "used" and therefore will not be eligible for return or refund.
The customer takes full responsibility for the condition of the item during its transit back to the specified return address.
Damaged / Faulty Items
Please contact us by email for any faulty products. Please provide as much detail as possible including photos. We can then advise on the next steps.
How To Arrange A Return
Please contact us at firstname.lastname@example.org
Or by phone at 01234567890